DataGlance | eRequest | Condition Reporting Solution | Condition Report | Performance Improvement | Work Request | Service Requestanytime, anywhere work request submission solutioneREQUEST

Superior Value

Fully integrated with the DataGlance engineering, maintenance, and operations work and knowledge management solutions, eRequest incorporates proven technologies to accurately and consistently process work requests from initial evaluation through release to work planning. eRequest eliminates tedious, time consuming administrative research and comparative analyses; enabling organizational experts to more rapidly complete work request evaluations and corrective task assignments.

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deficient condition reporting driven by process standards enforcement

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between deficiency report creation and organization notification

About eRequest

A core component of DataGlance’s ePlan suite, eRequest enables anytime, anywhere reporting of adverse conditions via tablet or smartphone device aided by facility-based asset pick lists, existing report searches, and auto field population with data from the associated engineering, operations, or maintenance electronic work package (eWP) and enterprise asset management (EAM) systems.

DataGlance eRoutine Electronic Work Package Solution

INTEGRATED AND STANDALONE DEFICIENCY REPORTING

supporting submissions directly within an eWP or as independent reports from any registered mobile device, increasing flexibility and ease of reporting

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AUTOMATED CONTEXTUAL DATA POPULATION

pre-filling reports with relevant information from associated eWPs and enterprise asset management systems to eliminate reporting friction

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ANONYMOUS AND MULTIMEDIA-ENABLED REPORTING

allowing for anonymous submissions and the inclusion of visual and audio evidence to strengthen the accuracy and credibility of reported conditions

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AI-ENHANCED CONDITION DESCRIPTION CLARITY

leveraging generative AI to improve the precision, language, and usefulness of reported condition details

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AI-POWERED DUPLICATION PREVENTION AND TRIAGE

automatically identifying duplicate reports and assigning severity, responsible workgroup, and work order types using AI-based triage logic

CONTINUOUSLY IMPROVING AI MODEL

learning from submitter, reviewer, and screener interactions to continuously refine and improve report evaluation and classification performance

eRequest’s workflow-driven deficiency reporting and management process can be tailored to a customer’s department/division-specific processes, workflows, and user interface requirements using configuration.  eRequest’s mobile application flexibly supports iOS, Windows, and Android tablets and smartphones. eRequest offers open APIs to exchange work-related data with third-party asset management and operations systems.

Key Features

DataGlance believes software solutions should conform to the user’s established business processes while offering human error and and administrative work reducing features that further enhance its organizational value.

eRequest’s features embody decades of commercial, government, and military facility operations and maintenance experience. This experience, combined with that of our customers, permeates every aspect of the eRequest electronic work package solution; ensuring you receive a maximized return on investment.

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WORK REQUEST COMPONENTS

  • Details

    work order overview and associated asset information

  • Documents

    procedures (including computer-based procedures), forms, drawings, technical documents, etc

  • Media

    video, audio, and image files

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    Reviews / Approvals

    supervisory review and approval of the eWP including feedback collection

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    Metrics & Reports

    individual eWP, work execution process, and asset performance graphic and tabular reports

remote reporting

USER INTERFACE & ACCESSIBILITY

eRequest provides users with mobile-enabled tools to submit deficiency reports anytime, from any registered device, using a configurable interface aligned to company and plant-specific needs. Key features include:

  • Reporting via Tablet or Smartphone Using Registered Mobile Devices
  • Facility-Based Asset Pick Lists to Simplify Data Entry
  • Integrated Access Through Associated Electronic Work Packages (eWPs)
  • Mobile App Compatibility with iOS, Windows, and Android
  • Support for Anonymous Adverse Condition Submissions
  • Configurable Interface Tailored to Organizational Requirements
  • …and many, many more!

automated reporting

WORKFLOWS & AUTOMATIONS

eRequest automates key steps in the deficiency reporting process to eliminate barriers and increase speed and accuracy. Capabilities include:

  • Submission of Deficiency Reports From Within eWPs or as Standalone Entries
  • Automatic Field Population Using Data from eWP and EAM Systems
  • Media Attachments Including Video, Image, and Audio Evidence
  • Integrated Workflows That Support Review, Approval, and Resolution Routing
  • …and many, many more!

AI-enhanced insights

INTELLIGENT ENHANCEMENTS

eRequest’s generative AI capabilities will transform deficiency screening and analysis by providing intelligent support in:

  • Enhancing the Accuracy and Clarity of Condition Descriptions
  • Detecting and Preventing Duplicate Deficiency Report Submissions
  • Automating Significance Level Assignment, Work Group Designation, and Work Order Type Classification
  • Continuously Improving AI Performance Based on Submitter and Screener Feedback
  • …and many, many more!

eMaintain

Work Order Based Electronic Work Package

ePerform

Procedure Based Electronic Work Package

eRoutine

Service Request Based Electronic Work Package

eEngineering

Fully Configurable Engineering Work Management

ePlanning

Generative AI Assisted Work Planning

ePlan Customers

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