Careers
Web Developer
Our company is expanding by adding a Web Developer to our growing team in Charlotte, North Carolina. As Web Developer, you will be responsible for building and enhancing web-based software products to render on multiple platforms. DataGlance develops products for Enterprise Data Management, Document Generation and Mobile Work Management. You will work with other DataGlance Developers and provide support to project teams.
The Web Developer position reports to a Sr. Engineer unless otherwise specified.
Location: Charlotte, North Carolina | Remote
Benefits Offered: Vision, Medical, Life, Dental, 401K
Employment Type: Full-Time
Responsibilities
- Develop user interface for web to be delivered on multiple platforms
- Hands-on development using cutting edge web technology
- Optimizing front-end performance, graphics, and CSS for Web delivery
- Self-discipline to work with limited supervision and remotely as needed
- Effectively support multiple initiatives simultaneously in fast paced environment
- Interact with customer technical teams for problem resolution
- Travel may be required
Skills and Qualifications
- Bachelor’s degree or Master’s in computer science or equivalent
- 2+ years of recent UI application development experience using REST and JSON
- Solid experience using HTML5 and CSS3
- Experience with Javascript and AJAX
- Experience with IDE’s like Webstorm, Eclipse.
- Experience with framework such as Bootstrap, Angular
- Experience with Apache web server deployment
- Experience with SQL is required
- Languages to include Java, Web Services, XML Transformation are a plus
- Databases to include Oracle, DB2, MS SQL Server
- Web Platforms to include WebSphere, WebLogic, Tomcat
- Familiarity preferred including Asset Suite, Maximo, SAP, Primavera, DataGlance
Competencies
- Detail oriented
- Self-motivator
- Ability to multi-task and multi-job support
- Strong technical skills
- Excellent communication skills
- Works well both alone and in a team setting
- Proficiency in MS Office base application
- Organized and efficient for task management
About DataGlance, Inc.
DataGlance, Inc. has been supporting power utilities since its incorporation in 2001 and is a leading provider of paperless electronic work execution solutions. DataGlance offers a suite of DGPro™ electronic Work Execution (eWE) mobile applications. Our mobile applications include; eMaintain – electronic Work Packages (eWP), eRoutine – electronic Minor Maintenance (eMM), and ePerform – electronic Procedure Package (ePP), eReview – for Supervisor reviews and approvals, and eTest – for specialized testing. In addition, DataGlance has several products that support solutions including but not limited to data conversion, data migration, data archiving, Web services, document generation.
DataGlance, Inc. provides competitive salary and benefit packages.
Must be a US Citizen and be willing to have a background security check.
No recruiters please.
Please send resumes to Jobs@dataglance.com.
Business Analyst
Our company is expanding by adding a Business Analyst to our growing team. As Business Analyst, you will be responsible to support customer technology initiatives focused on process improvement and problem solving. You will work with customers to understand their business processes and align DataGlance products to meet their ongoing and future needs. You will collaborate with other DataGlance Project Analysts and Engineers to ensure consistency within the project team and with our customers. DataGlance develops products for Enterprise Data Management, Document Generation and Mobile Work Management.
The Business Analyst position reports to the Sr. Business Analyst unless otherwise specified.
Location: Charlotte, North Carolina | Remote
Benefits Offered: Vision, Medical, Life, Dental, 401K
Employment Type: Full-Time
Responsibilities
- Gain customer requirements and processes knowledge through workshops, meetings and discussions
- Participate in project execution and evaluation of functional tests and roll-outs
- Become DataGlance solutions expert
- Develops business and functional specifications based on customer requirements
- Work directly with business individuals to determine needs and opportunities to provide automated business improvements
- Develop internal and external documentation as needed for product implementation and production, including process flows, specifications, and user documentation
- Participate in cross-functional problem solving teams to ensure problems are addressed
- Support efforts to ensure product implementations adheres to project plan
- Engage in detailed analysis and design session including identifying, tracking, escalating and/or resolving business system issues
- Perform application testing and one-on-one training
- Present and explain output deliverables to customers
- Verify that software solutions meet user requirements
- Monitors and documents post-implementation problems and revision requests
- Support project business and technical resources as required
- Provides weekly reports to DataGlance Management team
- 50% plus Travel required
Skills and Qualifications
- Bachelor’s degree in Engineering, Computer Science, Mathematics or equivalent related experience (Master’s degree is a plus)
- Ability to work on multiple projects simultaneously in a fast-paced environment
- Ability to work independently with minimal guidance
- Proficiency in Word, Excel, Visio, and Project
- Application familiarity including EAMs (i.e. Asset Suite, Maximo, SAP), Primavera, DataGlance, etc.
- 4 to 8 years of experience with technology solution (preferable with utilities)
- Understanding of the nuclear work management processes (a plus)
- Excellent writing skills for generating documents and reports
Competencies
- Business acumen
- Detail oriented
- Self-motivator
- Ability to multi-task and multi-job support
- Strong analytical skills
- Excellent communication skills
- Effective working both alone and in a team setting
- Organized and efficient for task management
About DataGlance, Inc.
DataGlance, Inc. has been supporting power utilities since its incorporation in 2001 and is a leading provider of paperless electronic work execution solutions. DataGlance offers a suite of DGPro™ electronic Work Execution (eWE) mobile applications. Our mobile applications include; eMaintain – electronic Work Packages (eWP), eRoutine – electronic Minor Maintenance (eMM), and ePerform – electronic Procedure Package (ePP), eReview – for Supervisor reviews and approvals, and eTest – for specialized testing. In addition, DataGlance has several products that support solutions including but not limited to data conversion, data migration, data archiving, Web services, document generation.
DataGlance, Inc. provides competitive salary and benefit packages.
Must be a US Citizen and be willing to have a background security check.
No recruiters please.
Please send resumes to Jobs@dataglance.com.
Customer Support Manager
Our company is expanding by adding a Customer Support Manager to our growing team. The successful candidate will focus on several activities including customer product sustainment and performance satisfaction, assist with supervising a team of Customer Support Engineers, provide ticket disposition support when required, interact with the DataGlance Development team, as well as produce and deliver basic training to customers. This candidate will fulfill our goal to strive for the highest levels of customer satisfaction.
Position reports to the Operations Director unless otherwise specified.
Responsibilities:
- Supervise day-to-day operations of customer support in the customer service department.
- Participation in responding to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Support hiring and train new customer service agents.
- Stay informed on the latest industry techniques and methods.
- Develop orientation training materials for Customer Support Engineers.
- Develop basic training materials for customer training.
- Deliver basic training to customers.
- Manage Customer Support interface with the DataGlance Development and Business teams.
- Able to work remote and independently.
- Estimated 20% – 30% travel required.
- Minimal on-call customer responsiveness.
Skills and Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or equivalent related experience (Master’s degree is a plus)
- A minimum of 5 years of proven experience in a customer service position
- Familiarity with SQL is a plus
- Working knowledge of Help Desk Support Software, Zendesk is a plus
- Familiarity with latest technology, Cloud (AWS/Azure) and Web Services is a plus
- Working knowledge with Enterprise Asset System such as Asset Suite, Maximo, SAP, Primavera, DataGlance is a plus
- Expertise with mobile solutions and able to respond via wifi is required if remote
- Proficiency in Microsoft Office and customer service software such as JIRA
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skills even if working remotely with team
- Candidate must be quality-focused, able to multi-task and be a strong problem solver
- Candidate must be a US Citizen or Permanent Resident/Green Card holder
- Candidate must be willing to have a detailed background check
About DataGlance:
DataGlance, Inc. has been supporting power utilities since its incorporation in 2001 and is a leading provider of paperless electronic work execution solutions. DataGlance offers a suite of DGPro™ electronic Work Execution mobile applications. Our mobile applications include: eMaintain – electronic Work Packages, eRequest – electronic Work Request, ePerform – electronic Procedure Package, eReview – for Supervisor reviews and approvals, eDocument – Computer based procedures and forms, and eTest – for specialized testing solution. eKnowledge solutions include eCollaborate – remote assistance and augmented reality solution and eMedia – centralized solution for managing images, videos and audio files. Additionally, DataGlance has several products supporting solutions for data conversion, data migration, data archiving, Web services, and document generation.
